FAQ's on how to order

FAQs

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: What courier do you use in shipping?

A: Sante Barley Online Store offers Cash on Delivery service nationwide. This is in partnership with Lazada Ph and Checkmeout Philippines. We are also offer straight payment delivery via LBC, JRS express and 2GO 

Q: How much is the shipping fee? 

A: Shipping and Insurance Cost:

PHILIPPINES: FREE SHIPPING FEE!
OTHER COUNTRIES: DEPENDING ON THE COUNTRY PLEASE MESSAGE US FOR FURTHER DETAILS. THANK YOU!

Note : Shipping and insurance fees are determined by our partner courier and are subject to change without prior notice.

Q: How long should I wait for my items to arrive?

     A:  Order delivery estimate.
          Cash on delivery Metro Manila
          2-3 business days
         Cash on delivery Non Metro Manila
         3-15 business days
         Outside Philippines
         3-15 business days
Please take note that our cash on delivery service is handled by a third party courier, whether it would be Lazada, 2go, Lbc, Jrs Express etc. We do not hold or control the time of the delivery once it is on transit status. If you would like to receive your order on rush basis, we also accept rush order via straight payment. Thank you ☺☺☺

Q: I want my items faster that COD. How?

A : We also offer rush orders via LBC, JRS on straight payment basis. This is done by depositing your total balance via Palawan express, Cebuana, Western Union or any major remittance services in the Philippines. We also accept Metrobank deposit/transfer.

Straight Payment rush orders via LBC only takes 1-2 days after payment.

Note : Message us for more information about straight payments.

Q: I did not recieve any confirmation, what should I do?

A: If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation withing 24-72 Hours, please contact us at organicsantepurebarley@gmail.com

Q: Does Sante Barley Online Store Returns and Refunds?

A: We accept refunds or returns within 7 days of purchase. Please send us the receipt or order number to organicsantepurebarley@gmail.com

We will refund or replace the item if

* Item is not physically scratched and opened
* Item was not damaged
* Item has factory defect.

We will not refund or replace item is opened and damaged.

Q: My item has not arrived on the given timeframe?

There are instances where the shipping time takes more than we stated, this is because of some reasons

* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area

Always make sure to complete your Address to ensure a successful delivery.

For more questions, please email us at organicsantepurebarley@gmail.com

Cellphone Number - 0950-160-4772