FAQ's on how to order
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: What courier do you use in shipping?
A: Sante Barley Online Store offers Cash on Delivery service nationwide. This is in partnership with Lazada Ph and Checkmeout Philippines. We are also offer straight payment delivery via LBC, JRS express and 2GO
Q: How much is the shipping fee?
A: Shipping and Insurance Cost:PHILIPPINES: FREE SHIPPING FEE!
Note : Shipping and insurance fees are determined by our partner courier and are subject to change without prior notice.
Q: How long should I wait for my items to arrive?
Q: I want my items faster that COD. How?
A : We also offer rush orders via LBC, JRS on straight payment basis. This is done by depositing your total balance via Palawan express, Cebuana, Western Union or any major remittance services in the Philippines. We also accept Metrobank deposit/transfer.
Straight Payment rush orders via LBC only takes 1-2 days after payment.
Note : Message us for more information about straight payments.
Q: I did not recieve any confirmation, what should I do?
A: If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.
If you still did not receive any confirmation withing 24-72 Hours, please contact us at firstname.lastname@example.org
Q: Does Sante Barley Online Store Returns and Refunds?
A: We accept refunds or returns within 7 days of purchase. Please send us the receipt or order number to email@example.com
We will refund or replace the item if
* Item is not physically scratched and opened
* Item was not damaged
* Item has factory defect.
We will not refund or replace item is opened and damaged.
Q: My item has not arrived on the given timeframe?
There are instances where the shipping time takes more than we stated, this is because of some reasons
* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area
Always make sure to complete your Address to ensure a successful delivery.
For more questions, please email us at firstname.lastname@example.org
Cellphone Number - 0950-160-4772